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One and Only Insurance Agency

Self-Service Center

To file a claim, please find your insurance company below. While we have flexible hours to fit your needs, we understand some things happen unexpectedly. Please use the self-service menu below to assist you with your policy. If you need anything else, please call our office during normal business hours at 863-216-8992. You can also email us at customerservice@oneandonlyagency.com

 Please keep in mind, policies may not be bound, modified or cancelled through any electronic means including but not limited to email, voicemail or text.  All times EST, unless stated otherwise.

Auto Insurance

Bristol West / Foremost

Claims: 1-800-274-7865 To report a claim online click here.


Customer Service: 1-888-888-0080 (Monday - Friday 8 am - 6 pm, 24 hour automated system)


To register for online access click here.  To access your policy through your browser click here.  To view your ID card click here. To make a payment click here.


To download the App on Apple App Store click here. To download the App on Google Play Store click here. Please note, you will be able to register as a new user through the mobile apps. 

Florida Joint Underwriter's Association (FAJUA)

Claims: 1-866-391-9675 or yorkclaimsintake@yorkrsg.com


Customer Service: 1-800-827-6370 Option 5 then 3



Gainsco Auto Insurance

Claims: 1-866-424-6726 Option 1 then 3 and finally 2


Customer Service: 1-866-424-6726 (Monday - Friday 8 am - 8 pm CST, 24 hour automated system)


To register for online access click here. To access your policy through your browser click here. To make a payment click here.


To download the App on Apple App Store click here. To download the App on Google Play Store click here. Please note, you will be able to register as a new user through the mobile apps. 



Infinity Insurance Company

Claims: 1-800-334-1661


Roadside Assistance: 1-877-512-6964


Customer Service: 1-800-782-1020 (Monday - Friday 8 am - 6 pm, Saturday 10 am - 3 pm, 24 hour automated system)


To register for online access click here.  To access your policy through your browser click here.


To download the App on Apple App Store click here. To download the App on Google Play Store click here. Please note, you will be able to register as a new user through the mobile apps.

Mendota Insurance Company

Claims: 1-800-422-0793


Roadside Assistance: 1-855-268-0413


Customer Service: 1-800-422-0792 (Monday - Friday 8 am - 6 pm CST)


To register for online access click here. To access your policy through your browser click here.

Pronto Insurance (formerly known as Pro-General Insurance Solutions)

Claims: 1-844-776-4361 Option 5


Roadside Assistance: 1-866-286-0589 (please have your auto-insurance policy number available).


Customer Service: 1-844-776-4361 (Monday - Saturday 9 am - 6 pm)


To register for online access click here.  To pay online click here. To access your policy through your browser click here.  If you forgot your username or password click here.

Safeco

Claims: 1-800-332-3226 


Roadside Assistance: 1-877-762-3101


Customer Service: 1-866-472-3326 (24/7)


To register for online click here. To access your policy through your browser click here.


To download the App on the Apple App Store click here. To download the App on the Google Play Store click here.

United Auto Insurance Company

Claims: 305-940-7299 (Monday - Friday 8 am - 5 pm)


Customer Service: 305-940-5022


Automated policy status and payments: 888-987-8242


To register for online access click here.  To access your policy through your browser with and without a log in click here.


*New app in development, quickest & easiest way to access your documents and make a payment is through the online portal or automated system* To download the App on Apple App Store click here. To download the App on Google Play Store click here.



Windhaven Insurance Company

New Claims: 1-866-595-4080


Roadside Assistance:  1-877-250-5590

Our producer code for all roadside assistance policies is 92170.

Single Car Monthly Policy - Plan Name: Single; Product ID: 140

Single Car 6-Month Policy (paid in full) - Plan Name: Single; Product ID: 180

Multiple Car Monthly Policy - Plan Name: Multiple; Product ID: 150

Multiple Car 6-Month Policy (paid in full) - Plan Name: Multiple; Product ID: 190


Existing Claims: 1-800-919-9114


Customer Service: 1-866-721-6795 (24-hour payments; cannot accept reinstatements)


To register for online access click here. If needed, our agency codes are 101766000-000 or 101766001-000. To access your policy through your browser click here.


To download the App on Apple App Store click here. To download the App on Google Play Store click here.


Policy numbers typically start with FLIC, FLSE, FLOM, FLWH and FLWW.


*Please note to access your policy electronically, your policy must be active.

Roadside assistance

Carchex (standalone policy)

Roadside Assistance:  1-877-250-5590


Policy numbers for Carchex typically start with CM and contain a mixture of up to 22 numbers and letters.


Our producer code for all roadside assistance policies is 92170.

Single Car Monthly Policy - Plan Name: Single; Product ID: 140

Single Car 6-Month Policy (paid in full) - Plan Name: Single; Product ID: 180

Multiple Car Monthly Policy - Plan Name: Multiple; Product ID: 150

Multiple Car 6-Month Policy (paid in full) - Plan Name: Multiple; Product ID: 190