Self-Service | One & Only Insurance Agency

Self-Service Center

While we have flexible hours to fit your needs, we understand life happens unexpectedly. Please find your insurance company below; you may be able to make a payment, file a claim or make a change. If you need anything else, please give our office a call during normal business hours at 863-216-8992. You can also email us at customerservice@oneandonlyagency.com.

Please keep in mind, policies may not be bound, modified or cancelled through any electronic means including but not limited to email, chat, voicemail or text. All times EST, unless stated otherwise.

Discounted Roadside Assistance

Need roadside assistance at a discounted rate? Call 1-855-697-4611 and take advantage of the following discounted services:

Jump start $47.49

Fuel delivery $47.49

Tire change $47.49

Lockout service $47.49

Winching $47.49

Tow $84.51 for the first 5 miles; $5.10 for every mile after that

Roadside Assistance: 1-855-697-4611 (24/7) Option 1> 2> 2> 1

Auto Insurance

Alert Auto

Claims: 1-877-868-0123

Roadside Assistance: 1-877-742-5687

Customer Service: 1-866-436-7256 (Monday – Friday 8:30 am – 6:30 pm)

AssuranceAmerica

Claims: 1-888-580-8134

Customer Service: 1-800-450-7857 (Monday – Friday 8:30 am – 7:00 pm, 24 hour automated system)

Helpful Links:

To register for online access click here.
To access your policy through your browser click here.
To make a payment click here.

Bristol West

Claims: 1-800-274-7865 (you can report a claim online here)

Customer Service: 1-888-888-0080 (Monday – Friday 8:00 am – 6:00 pm, 24 hour automated system)

Helpful Links:

To register for online access click her e.
To access your policy through your browser click here.
To view your ID cards click here.
To make a payment click here.
To download the app on the Apple App Store click here.
To download the app on the Google Play Store click here.

Dairyland

Claims: 1-800-334-0090

Customer Service: 1-800-334-0090 (Monday – Friday 7:00 am – 9:00 pm, Saturday 7:00 am – 5:00 pm; 24 hour automated system)

Helpful Links:

To register for online access click here.
To access your policy through your browser click here.
To make a payment click here.
To download the app on the Apple App Store click here.
To download the app on the Google Play Store click here.

Florida Joint Underwriter’s Association (FAJUA)

Claims: 1-866-391-9675 or yorkclaimsintake@yorksg.com

Customer Service: 1-800-827-6370 Option 5 then 3

Gainsco

Claims: 1-866-424-6726 Option 1 then 3 and finally 2.

Customer Service: 1-866-424-6726 (Monday – Friday 8:00 am – 8:00 pm CST, 24 hour automated system)

Helpful Links:

To register for online access click here.
To access your policy through your browser click here.
To make a payment click here.
To download the app on the Apple App Store click here.
To download the app on the Google Play Store click here.

Infinity

Claims: 1-800-334-1661 (you can report a claim online here)

Roadside Assistance: 1-877-512-6964

Customer Service: 1-800-782-1020 (Monday – Friday 8:00 am – 6:00 pm, Saturday 10:00 am – 3:00 pm; 24 hour automated system)

Helpful Links:

To register for online access click here.
To access your policy through your browser click here.
To make a payment click here.
To download the app on the Apple App Store click here.
To download the app on the Google Play Store click here.

Mendota

Claims: 1-800-422-0793 (24/7)

Roadside Assistance: 1-855-268-0413

Customer Service: 1-800-422-0792 (Monday – Friday 8:00 am – 6:00 pm CT)

Helpful Links:

To register for online access click here.
To access your policy through your browser click here.

Mercury

Claims: 1-800-503-3724 Option 4

Roadside Assistance: 1-800-503-3724 Option 2

Customer Service: 1-800-503-3724 Option 6 (Monday – Friday 5:00 am – 8:00 pm, Saturday 8:00 am – 5:00 pm; 24 hour automated system)

Helpful Links:

To register for online access click here.
To access your policy through your browser click here.
To view your ID cards click here.
To make a payment click here.

Metlife

Claims: 1-800-854-6011 (you can report a claim online here)

Customer Service: 1-800-422-4272 (Monday – Friday 8:00 am – 11:00 pm, Saturday 9:00 am – 5:00 pm, Sunday 12:00 pm – 6:00 pm; 24 hour automated system)

National General

Claims: 1-800-325-1088 (you can report a claim online here; virtual claim bot here)

Roadside Assistance: 1-877-756-6637

Customer Service: 1-888-293-5108 (Monday – Friday 8:00 am – 9:00 pm, Saturday 9:00 am – 7:00 pm; 24 hour automated system)

Helpful Links: